Client Need

The rapid rise in passenger numbers necessitated the upgrading of business-critical processes in passenger service and risk management, and it was important to train managers and project teams to manage these changes and increase their ability to handle changes in the future.

Our Solution

• 3 groups of top and middle managers passed Prosci’s change management program
• The project team and change ambassadors were selected to develop and deploy a toolbox for managing changes

Results

• Increased change management capability.
• Intention to apply the Prosci methodology throughout the company to improve the effectiveness of various change initiatives.